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Answers about training benefits

Q. Why should company management be interested in Nalco Customer University training?

A. NCU provides consistent, relevant training to operations personnel at all levels of experience. Unlike traditional methods such as offsite training, seminars and conferences, employees don't have to travel or miss significant work time. In addition, NCU's exclusive monitoring, tracking and reporting capabilities provide exceptional accountability and proof of knowledge transfer. Equally important, NCU training is the same regardless of physical location, allowing organizations to feel comfortable that operators and engineers in varying geographies have been consistently trained.



Q. What major benefits can management expect from Nalco Customer University training?

A. NCU training is designed to minimize the costs of employee turnover and inexperience. As employees at the plant turn over, NCU reduces the new employee learning curve, allowing students to control both the pace and the amount of training. They can quickly cover what they need and focus on sections they don't understand. The result is better-trained personnel who provide increased operational efficiencies that reduce the total cost of plant operation.



Q. Why will company employees be motivated to use Nalco Customer University training?

A. NCU courses are a more effective, more comfortable way to learn. Many employees can be intimidated by learning in a classroom setting with a peer group. They are reluctant to ask questions or admit they don't understand something. NCU Internet-based classes are taken in private when and where the student feels most comfortable. If something is not understood, it can be repeated until the student is satisfied. For particularly hard-to-understand issues, the employee can call NCU and an expert will call back to clarify the subject matter.

Students are also motivated to earn Certificates of Completion from NCU that provide validation that they have demonstrated competence in the course or courses taken. These Certificates can play a significant role in achieving career advancement and job security. In addition, Nalco Customer University is planning to offer Continuing Education Units (CEUs) in the future.